Good News for Your Bad Decisions: Sony Just Made PlayStation Refunds Way Less Painful

In a move that can only be described as a long-overdue act of mercy, Sony has finally updated the PlayStation Store to make getting a refund less of a soul-crushing ordeal. The best part? They’ve taken the infuriating support chat bot out behind the woodshed. For anyone who's ever made a questionable late-night purchase, this is a glorious day.

Credit: The Last of Us™ Part II Remastered

How to Undo Your Mistakes

The new process is so simple it’s almost shocking they didn’t do it sooner. You can now just navigate to the PlayStation Store on the website or the app, pop open your transaction history, and directly request a refund for a recent purchase. That's it. No more trying to reason with a digital brick wall that’s been programmed to deny your existence.

This is a massive improvement over the old system, which forced you to plead your case to an online assistant that felt specifically designed to make you give up and accept your fate. Anything that removes a useless chat bot from our lives is a win in my book.

Don't Get Too Excited, Though

Now for the dose of reality. While the process is easier, the actual refund policy remains as strict as ever. You still only have a 14-day window to request your money back, and you're out of luck if you've already started downloading or playing the game.

The one crucial exception is if the game you bought is "faulty," in which case you might be able to circumvent those rules. Given the state of some launches these days, that's a loophole worth remembering. Still, this is a welcome change that makes those 2 AM reflex purchases of The Last of Us™ Part II Remastered feel a little less permanent the next morning. This update rolled out alongside other small improvements, including better accessibility options and Apple Pay support, so it seems Sony is finally getting around to some much-needed housekeeping.